FAQs

Frequently Asked Questions (FAQs) – Shoe4U

1. What products does Shoe4U sell?

Shoe4U offers a wide range of high-quality footwear, including casual shoes, formal shoes, sportswear, sandals, and more—for men, women, and kids.

2. How can I place an order?

You can place an order directly on our website:

  1. Browse your favorite shoes.

  2. Select size and quantity.

  3. Click “Add to Cart” and proceed to checkout.

  4. Fill in your shipping details and select your payment method.

3. Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) across most cities in Pakistan.

4. What are your shipping charges?

  • Standard Shipping: PKR 200

  • Express Shipping: PKR 400

  • Free Shipping on orders above PKR 3,000

Shipping fees are automatically calculated at checkout.

5. How long does delivery take?

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days
    Delivery time may vary depending on your location.

6. Do you ship internationally?

Yes, we offer international shipping to selected countries. Shipping charges and delivery time vary depending on the destination.

7. Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking number via SMS or email. You can use that to track your parcel through our delivery partner’s website.

8. How do I know if my size is available?

All available sizes are listed on each product page. If your size is not showing, it is likely out of stock.

9. What if I receive the wrong or damaged product?

We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order. Send us a photo and your order number at support@shoe4u.pk or WhatsApp us at [Insert Number].

10. What is your return or exchange policy?

We offer exchanges within 7 days of delivery for size or style issues. Items must be unused and in original packaging.
Please note: We do not offer cash refunds.

11. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Once shipped, the order cannot be canceled. Contact our support team as soon as possible.